Payments

Payments: AlphaB2B only accepts MasterCard and Visa at this time. All Customers who are given a NET30 Terms and decide to pay via credit card and/or are required to pay via credit card due to closing of account or terms revoked, and/or because payment on an invoice is past due customer will then have a 5% Account Maintenance Fee Transaction Fee Assessed to their invoice.

Sales Tax: Washington state law requires AlphaB2B to charge sales tax on all items bought and shipped within Washington state.

Shipping

Shipping:  All orders of $100.00 or more get FREE SHIPPING and all orders less then $100.00 get a LOW FLAT SHIPPING RATE OF $10.00!! Not valid outside the 48 contiguous states.  To serve you better, some orders may be subject to an alternative shipping method determined by AlphaB2B , if so you will be notified of this change. Unfortunately, at this time we are not able to ship to any PO Boxes, AE, APO, AP, or FPO addresses. When your order is delivered, immediately inspect the carton for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if product damage did occur, please email returns@alphab2b.biz immediately. Please include your full name, address, contact number and invoice number in your email.

Undelivered Products: We understand that you want to get your order as quickly as possible. Unfortunately, sometimes there is a delay caused by the carrier used to deliver products. There is a 15-business-day waiting period before any product will be resent.

Title of goods: All products become the property of the transportation company, UPS, FedEx, US Postal Service, etc. during shipment until signed for, or received by customer, whichever is customary via applicable method used. Claims for shortages, and/or damage while goods are in transit are to be settled by consignee and carrier.

Returns

1. All questions regarding workmanship, or defects in the products purchased should be handled through our return customer service department at returns@alphab2b.biz - be sure to state the problem briefly in your request for your return.
2. No store credit shall be given unless you include a copy of the original printed invoice. This invoice will have all the pertinent data, your name, credit card number, etc. so that we can properly credit you with store credit.
3. No store credit will be given if it is determined  that over 50% of the product has been used. No store credit will be given if we find that upon inspection, the product has been tampered with, damaged, or defaced in any manner that ceased its function. If advanced replacement products are shipped out and it is later determined after inspection that the original products had no defects then you will be charged for any and all replacement products that we shipped you.
4. A replacement product will be sent to client if product is deemed defective and meets all guidelines for returns/replacement. If for any reason AlphaB2B can not replace defective product with the exact make or model then at that time AlphaB2B will issue a store credit to your AlphaB2B account. This cannot be done until we receive the product back, and it must be stated clearly on the return address & agreed to by returns@alphab2b.biz.
5. Customers must return products at their own expense. You are responsible for keeping track of method of shipment, tracking numbers, insurance, etc. If a product is lost in shipment we cannot issue store credit & it is your responsibility to obtain credit from carrier. Regardless how the product was received, AlphaB2B is not responsible for damages caused by shipping.
6. No store credit will be given on products returned that do not have all original boxing and packaging.
7. No returns or store credits will be accepted on any product after thirty (30) days of purchase date.
8. Please allow up to 7-10 (Seven to Ten) business days to process your return from the time it reaches our Returns Department. All return and/or replacement requests will be completed within 7 (seven)  business days.
9. Returns for unopened/unused items must be approved by AlphaB2B and will be charged a 25% restocking fee plus the original shipping cost or $10.00, which ever is greater, will be deducted from the store credit even if the order was shipped with "free shipping" once the product is received by AlphaB2B.
10. All store credits and credit memos will expire after 30 days if not used.

Refunds: All refunds, once approved by the return department, shall be credited to the customer in the form of store credit only. No cash refund or credit back to a credit card will be given. 

Cancellations: Orders cancelled before 5pm PST on the day of purchase will not be charged to your account. However, if you cancel an order for any reason after it has been shipped, and it has already been charged to your account, there will be 25% restocking charge and the original shipping cost or $10.00, which ever is higher, will be deducted from the store credit even if the order was shipped with "free shipping" once the product is returned and received by AlphaB2B.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. We reserve the right to cancel any order. The following are examples why an order could be cancelled:

• Item(s) not available or out of stock.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.
• Cancelled due to a customer request.
• If AlphaB2B cannot verify or reach you using the contact information you've provided us with, your order can be cancelled.

If your order is cancelled, you will receive an e-mail regarding your order, which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Guarantee

Limitations: All products are warranted to meet the minimum performance requirements as set forth by the original equipment manufacturer. AlphaB2B does not make any warranties, expressed, or implied including without limitation, implied warranties. All warranties, whether expressed or implied, are hereby disclaimed and negated including the warranties of merchantability or fitness for a particular purpose and non-infringement. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Explanation of Limited Warranty: AlphaB2B warrants to the original purchaser that all products will be free of defects in materials and workmanship affecting form, fit and function. Only claims made by the original purchaser regarding defective products, or otherwise, will be valid. AlphaB2B will replace, give appropriate store credit, or exchange at fair market value, whichever is lower; that is to be determined to be defective by AlphaB2B, which reserves the right to replace, or substitute a functional equivalent product. We reserve the right to use new or serviceable used parts that are functional. This limited warranty is valid only when product is used in the normal course of usage and does not include failures or malfunctions that may result from tampering, alterations, neglect, misuse, electrical power, and/or unusual storage conditions such as extreme heat or cold. This limited warranty also does not cover customer usage of product that is not in accordance with proper installation of product. Warranty is negated when anyone other than AlphaB2B opens, defaces, obstructs, or otherwise tampers with the internal or external functionality of the product. AlphaB2B does not warranty the product beyond one (1) month after the original purchase date. All warranties, whether expressed or implied, are hereby disclaimed and negated including the warranties of merchantability or fitness for a particular purpose and non-infringement. AlphaB2B assumes no liability whatsoever for incidental or consequential damage that may arise from the use of the products we distribute.

Liability: We are not responsible for products that are used for purposes other than what they are intended for. This product is intended for use in the specified fax, copier, laser, ink jet, or desk jet office equipment. AlphaB2B assumes no liability whatsoever for incidental or consequential damage that may arise from the use of the products we distribute.
Discontinued Products: We reserve the right to discontinue products at any time regardless of the solicitation of the offer that was made on our web site or advertiser web sites. Items may be discontinued, or replaced at any time due to changes in manufacturer's specifications of the original equipment, or due to shortages in materials that are needed to manufacture the products. Any charges made to your account for a discontinued item for which there is no comparable replacement product offered will be reversed.


Privacy Policy

This Privacy Policy discloses the privacy practices for alphab2b.biz website. As the provider of this, we are committed to protecting your privacy online. Our privacy policy states that we will never rent, sell or lease your information to anyone else. Please read the information below to learn the following regarding your use of this site.

You acknowledge that this Privacy Policy is part of our Site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to issuing an email to the email address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid email address as a registered user, review this site and this Policy periodically and to be aware of any modifications. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

1. Types of Information Collected

In order to better provide you with our numerous services, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as registering for a membership, ordering a product or service, submitting content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.

2. Collection Methods and Use of Information

We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us when you (a) register for our services and register your email address with us; (b) enter sweepstakes or contests sponsored by us or one of our partners; (c) sign up for special offers from selected third parties; (d) send email messages, submit forms or transmit other information by telephone or letter; or (e) submit your credit card or other payment information when ordering and purchasing products and services on our site. We may also collect information from you at other points on our site that state that such information is being collected.

In addition, we may also collect, or our third party ad server and/or content server may collect, certain Non- Personally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at out site.

We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you. We will also use Personally Identifiable Information to enhance the operation of our site, fill orders, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site's content, layout, and services. We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms of Use, Sales Terms and Conditions, and this Private Policy.

3. Release of Information

We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We (and our service partners) use your Personally Identifiable Information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.

We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

We may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.

4. Updating and Correcting Information

We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by writing us at:

AlphaB2B LLC
2018 156th Ave NE 
Bellevue, Wa 98007 

Please include your name, address, phone number, and email address when you contact us. If this information is incomplete we will not be able to respond.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.

5. User Choices on Collection and Use of Information

We may, from time to time, send you email regarding our products and services. Only AlphaB2B LLC employees or agents working on behalf of AlphaB2B LLC will send you emails. We do not have any mailing lists of any sort.

You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.

6. Security of Information

At our site you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected key personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.

Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside our company you will not be asked to select a password in order to view or modify such information.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your card or other payment information and to process and ship your order.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be illegally viewed or tampered with in transit by a third party.

7. Cookies

When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.

8. Miscellaneous Privacy Issues

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending a letter to our corporate address below or calling us directly:

AlphaB2B LLC
2018 156th Ave NE
Bellevue, Wa 98007